Refund policy

All sales are final.
You can always contact us with any question at katie@prairiepals.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

There is a 15 day period from the date you receive your item to contact us if it has arrived damaged, defective or the incorrect item all together.

Contact us at katie@prairiepals.com.

Exceptions / non-returnable items
Gift cards will not be refunded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katie@prairiepals.com.